Google Duplex now automates online purchases

While still not available this side of the Atlantic, Google Duplex extends its capabilities in the US beyond verbal tasks (which uses AI to mimic humans on phone calls, remember that creepy google demo last year?), it can now automate online purchases. Exciting advancement but I’m still more excited at the prospect of CallJoy, which is part of the Duplex family. CallJoy is an AI receptionist – more realistic, more advanced and a better experience than automated call processing (and some human receptionists!). Much like the Duplex voice assistant, it sounds and acts very human with all the nuances of human speech, ums and ahs included. Also still not available this side of the Atlantic, but there are alternatives like Yodel available here that claim to be better than Google’s offering.

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