Irish Skin – Donations Customer Experience

   

Summary.

The new streamlined donations process we have put in place for our client The Irish Skin Foundation is clear and simple for donors at the frontend with less clutter. Improving on the previous donation experience that used multiple pages, forms and fields, over complicating a simple task. Previously at the backend, the needs of staff were ignored. They now no longer have to manually process donations, everything is automated and they receive weekly reports. Since implementation of the new donations experience, there has been a noticeable increase in donations. 

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